Group number: This number is unique to your company and is the same for all employees who participate in the insurance plan. Some plans require members to choose a primary care provider PCP.
A PCP is your main point of contact for most health issues or concerns. It can be a licensed physician, nurse practitioner, clinical nurse specialist or physician assistant. Copay: If your plan has copays, the copay for certain services may be listed on your member ID card.
Your copay is the fixed amount you pay for certain covered health care services. It is usually paid when you receive the service. Your network: Before selecting a primary care provider PCP , check that they are in your plan network.
You can call the service number on your member ID card, or sign in to your health plan account and search the provider directory. Referrals required: If this appears on your card, check your benefit plan documents to see which services may require a referral or recommendation from your PCP for medical care beyond what your PCP can provide.
Member ID number: Each member has a unique member ID number linked to their specific health insurance benefits and coverage. Group number: This number is the same for everyone who participates in that insurance plan.
A PCP is your main point of contact for most health problems or concerns. PCP phone number: Phone number for you to easily call your primary care provider. Your copay is the fixed amount you pay for covered health care services. Pharmacy Benefits: If your plan includes prescription drug coverage, your pharmacy will need to see your member ID card to verify your insurance coverage when filling prescriptions. Limiting charges do not apply to medical equipment or supplies.
Member ID number: Each policy holder has a unique member ID number that links to your specific health insurance benefits and coverage. This is your main point of contact for most health problems or concerns. Your primary care physician will be able to refer you to a specialist depending on your medical needs.
Medical Group: The medical group you are assigned to. This is the medical group your primary care physician is associated with. When you need to see a specialist, your primary care physician will refer you to a doctor within your assigned medical group. PCP Visit: The dollar amount you owe when you visit your primary care physician. Member Services: This is the number you can contact regarding general information such as your enrollment status, current eligibility, premium amount, to make a payment over the phone, and to ask about the health benefits covered under your plan.
Mental Health: This is the number you can contact regarding mental health services such as behavioral, psychological, and emotional health. Nurse Advice Line: This is the number you can contact if you have questions regarding a non-emergency medical situation or concern. A nurse will be available 24 hours a day, 7 days a week to answer your questions and offer advice. Sometimes, the Rx symbol has dollar or percent amounts next to it, showing what you or your insurance company will pay for prescriptions.
If you are not sure whether your health insurance pays for prescriptions or how much it pays, call the number on your insurance card to find out. If your health insurance card has a symbol or information you do not understand, call the customer service number on the card. Your insurance company can answer any questions you have.
Patients may also talk to their St. Jude social worker for help with getting insurance or for directions on how to access insurance. This document is not intended to take the place of the care and attention of your personal physician or other professional medical services.
Our aim is to promote active participation in your care and treatment by providing information and education.
Questions about individual health concerns or specific treatment options should be discussed with your physician. Jude complies with health care-related federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Call TTY: Jennifer Brett-Hargis January 24, While ID cards vary according to the health plan that designs them, the group number is a vital piece of information that should be included.
I hope this was helpful! Piran Beloa Forcha April 15, I have heard people say they have multiple family members on one insurance card. Are the other family members indicated the BIN number or person code?
Jennifer Brett-Hargis April 19, Thank you for your comment! Each member of a family account will have the same ID number and a two-digit suffix to differentiate them. The subscriber is always 00 and typically the spouse is The remaining dependents would follow suit. Piran Beloa Forcha April 19, Austin May 22, Jennifer Brett-Hargis May 24, Thanks for your comment, Austin.
Hope this helps! Jennifer Brett-Hargis August 8, Thanks for your comment, Camila. The policyholder is usually the first name listed on your member ID card. Jennifer Brett-Hargis August 15, Thanks for your comment, CJ. Typically, the policy number is your ID number, which is usually located at the top of your member ID card.
Leslie Farley September 1, Jennifer Brett-Hargis September 13, Thanks for your comment, Leslie. While your best bet is to call the Gateway member services number for the most accurate information, I can tell you that the group number should be clearly identified on your ID card e.
I think that it is a good idea to maintain an effective health insurance coverage. Rita Giandonato May 17, How do you explain?
Teaching staff how to register patients with Multiple Identification Cards. Jennifer Brett-Hargis June 4, Mary June 22, I went to the pharmacy today and they told me that I had the wrong card with me for my medication.
The card I brought was plastic and much like the one you described. Was it expired or should I bring them the paper copy? Jennifer Brett-Hargis June 25, Hi, Mary!
In order to make sure you have the correct ID card, please give our member services team a call at or toll free at Bernard R Smith July 15, Jennifer Brett-Hargis July 16, Hi Bernard, thank you for taking the time to read our blog and contact us.
Jennifer Brett-Hargis August 16, Hi Roselyn — thanks for reaching out! Your subscriber ID is the very first item listed on the left-hand side of your card — it says ID :. If you have any other questions, try giving member services a call at the number listed on the front of your ID card.
Jennifer Brett-Hargis November 29, Hi Shradha — Thank you for your question.
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